SUMMARY PROGRAMME

• Introduction: What is communication and types of communication
• What kind of messages we send and receive
• The features of effective communication
• Elements that make communication difficult
• Key factors in successful communication with supervisors
• "Effective communication" questionnaire (analysis of questionnaire responses and interpretation)
• The basic steps for successful communication: analysis of each step with experiential exercises

• Active Listening – Participant Interactions
• Difference of Opinions and how to stay open to them
• Listening and learning from others
• Reading the speaker's body language
• Support with body language
• In which cases active listening is indicated and in which cases not
• The importance of empathy
• Active Listening via phone, skype, etc.

• Formal and Informal Communication Channels in the business
• The Power of Words. The Right Choice of Millions of Words
• The 8 main problems in communication
• Addressing barriers to effective communication
• Communication Methods
• Communication with customers

• The principles of assertive behavior
  

• The difference between assertiveness and aggression
• I learn my personal boundaries without violating the rights of others
• Obstacles to the cultivation of assertiveness and how to overcome them
• Recognizing and learning the different types of behavior (assertive, non-assertive, aggressive)
• Basic techniques, useful in the exercise of assertive behavior

• The importance of non-verbal communication or body language at a professional level
• Positive and negative versions of non-verbal communication in terms of gaze, posture, facial expression, attire, gait and hand and foot movement
• The best expression of body language in public professional speeches and appearances
• The best expression of non-verbal communication when dealing with clients, colleagues and supervisors
• Focus on message with body language