SUMMARY PROGRAMME

• Introduction: What Is Communication and the Types of Communication
• What kinds of messages do we send and receive?
• The Characteristics of Effective Communication
• Factors That Make Communication Difficult
• Key Factors in Successful Communication with Supervisors
• "Effective Communication" Questionnaire (Analysis of Questionnaire Responses and Interpretation)
• The Key Steps to Successful Communication: An Analysis of Each Step Through Hands-On Exercises

• Active Listening – Interactions Among Participants
• Differences of Opinion and How to Stay Open to Them
• Listening to and Learning from Others
• Reading the Speaker's Body Language
• Support Through Body Language
• In which situations is active listening appropriate, and in which is it not?
• The Importance of Empathy
• Active Listening, including via phone, Skype, etc.

• Formal and Informal Channels of Communication in a Business
• The Power of Words: Choosing the Right One from Millions of Words
• The 8 Main Problems in Communication
• Overcoming Barriers to Effective Communication
• Methods of Communication
• Communication with Customers

• The Principles of Assertive Behavior
  

• The Difference Between Assertiveness and Aggression
• I am learning my personal boundaries without infringing on the rights of others
• Barriers to Developing Assertiveness and How to Overcome Them
• Recognizing and learning about different types of behavior (assertive, non-assertive, aggressive)
• Basic techniques useful when engaging in assertive behavior

• The Importance of Nonverbal Communication or Body Language in a Professional Context
• Positive and negative aspects of nonverbal communication in terms of eye contact, body posture, facial expressions, attire, gait, and hand and foot movements
• The Best Use of Body Language in Public Professional Speeches and Presentations
• The best way to express nonverbal communication when dealing with customers, coworkers, and supervisors
• Emphasizing the Message Through Body Language